FAQ
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What is the delivery time for orders?
Our typical shipping time is 5-7 business days. You will receive tracking information once your order is dispatched.
What is your return policy?
We offer a 14-day return window. If you are not satisfied with your purchase, you can return it within 14 days of receiving the item. Returned items must be unused and in their original packaging.
How do I request a refund or return?
To initiate a return or refund, please contact our customer service team with your order details. For full details, please refer to our Refund Policy.
Do you offer free shipping?
Yes, we offer free shipping for orders over £40. For orders under £40, a flat shipping fee of £5 applies.
Where do you ship?
We currently ship to the United Kingdom only.
What payment methods do you accept?
We accept payments through PayPal and Shopify's secure payment system. These gateways ensure your payment details are handled safely.
What is the delivery time for orders?
Our typical shipping time is 5-7 business days. You will receive tracking information once your order is dispatched.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped. Please contact us immediately if you wish to cancel your order.
What happens if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the issue. We will arrange for a replacement or refund.
How do you protect my personal information?
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we handle and protect your personal data.
What are your terms of service?
Our Terms of Service outline the conditions of using our website and purchasing from us. Please refer to this document for more details.
How can I contact customer support?
You can reach us via email at support@noblepets.co.uk or through the contact form on our website. Our support team is available to assist you with any queries.