Shipping policy
Thank you for shopping with Noblepets.co.uk! Below you will find all the details about our shipping process to ensure a smooth and transparent experience.
Shipping Regions We currently ship to addresses within the United Kingdom only.
Shipping Costs
-
Free Shipping: Orders over £40 qualify for free standard shipping.
-
Flat Rate Shipping: A flat fee of £5 applies to orders under £40.
Delivery Times Our typical shipping time is 5-7 business days. Please note that delivery times may vary slightly during peak seasons or due to unforeseen circumstances. Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Processing Times Orders are processed within 1-2 business days after payment is confirmed. If there is a delay in processing your order, we will notify you immediately.
Order Tracking After your order has been dispatched, you will receive an email containing your tracking number and a link to track your package.
Missed or Lost Deliveries If your order has not arrived within the expected delivery window, please contact our customer service team at [Your Contact Email] for assistance. We will work with the carrier to resolve the issue promptly.
Address Changes Please ensure your shipping address is correct at checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact us immediately.
Delivery Issues If your package arrives damaged or items are missing, please contact us within 48 hours of delivery. Be sure to include photos of the damaged package or items for faster resolution.
We are committed to ensuring your order arrives safely and on time. For any additional questions or concerns about our shipping policy, please feel free to reach out to us at support@noblepets.co.uk